1.Online Application System
of Rajasthan Public Service Commission
This initiative was conferred Gold award in the
category of “Best Government Portal” in the National e-Governance Awards, 2013
[Uploaded on on 5th July, 2013]
Rajasthan Public Service commission
(RPSC) is a constitutional body like Public Service Commissions in other states
of India, established to take up recruitments for various Government positions.
The Online Application System was initiated in year 2011 to cope up with the
challenges of pendency in recruitment process. The
System is unique with “Single Window” Online Application System. RPSC utilizes
the services of e-Mitra and CSCs for Exam Fee deposition and Online form
Submission.
RPSC has strived to make
this system responsive. The candidates are being informed through SMS and
email, if required. RPSC also promotes information through social networking
sites, so that applicants should not only be properly acknowledged, but easily
informed. Since the commencement of this System, 20 lac candidates have already
applied for more than 100 exams. It has saved almost Rs 1.5 crore within one
year, which recovered its project costs.
2. Integrated System for
Online Generation of Electrical Specifications for Transformers Bharat Heavy
Electricals Limited (BHEL), Piplani, Bhopal
This initiative was conferred Gold award in the
category of “Innovative Use ICT by PSUs for Customers’ Benefits” in the
National e-Governance Awards, 2013 [Uploaded on 27.06.2013]
To
automate the generation of Electrical Specification for Transformer design
BHEL, Bhopal has developed an Integrated & Parameterized System for
Generation of Electrical Specification. This system enhances the capability of
Transformer Design Process by automatically generating the Electrical Design
Documents. This was launched on 01-01-2011. The developed integrated system aids to enhance
the current level of Design Productivity by enabling distributed information
sharing and collaborative/cooperative design work. It takes advantage of shared
information and allows simultaneous focus on different phases of the
Transformer design life cycle. Errors are detected prior to being implemented
in the product design by paying attention to all aspects of the design at each
phase using developed system.
The
Integrated system has multi Facets of Design Automation covering Automatic
Generation of Electrical Specification Formats for Transformer Design in
Autocad, Online Transformer Design Calculations, Archives of Transformer Design
Data for Knowledge Management and various Data Entry and Design Calculation
Reports.
3. Eastern Power Information Management and Reporting System (EPIMRS)
Eastern Power Distribution Company of Andhra Pradesh Ltd.
This initiative was conferred Silver award in
the category of “Innovative Use ICT by PSUs for Customers’ Benefits” in the
National e-Governance Awards, 2013 [Uploaded on 27.06.2013]
Eastern
Power Information Management and Reporting System (EPIMRS) has been developed
by the IT wing of Eastern Power Distribution Company of A.P. Ltd. (APEPDCL) to
streamline and capture different activities performed at various offices across
APEPDCL, eliminate redundancy, to incorporate work-flow management and reduce
workload of the field offices. It is being used in five districts of Andhra
Pradesh viz. East Godavari, West Godavari, Vishakhapatnam, Vizianagaram and
Srikakulam in more than 400 offices. All the services provided by the agency
are engineered to be processed by the system. Services such as new connections,
meter management, consumer grievance redressal, DTR management etc are provided
EPIRMS.
APEPDCL
is probably one of the first distribution companies in the country to have
implemented this project sewing a number of discrete applications under the
sector, integrating the data outputs of a number of different databases to
arrive at a comprehensive platform for information sharing and tracking.
4. IT Intervention for Managing Integrated Networked Enterprise
(iMINE), Gujarat Mineral Development Corporation
This initiative was conferred Bronze award in
the category of “Innovative Use ICT by PSUs for Customers’ Benefits” in the
National e-Governance Awards, 2013. [Uploaded on 27.06.2013]
Gujarat
Mineral Development Corporation (GMDC) is one of the leading PSUs of Gujarat
with a mandate to develop major mineral resources in the state. GMDC has
state-wide operations, having Corporate Head Office in Ahmedabad and project /
plant offices at 15 other locations, spread across 9 districts of Gujarat. The
2,425 Lignite customers of GMDC are spread across all the 26 districts of the
state of Gujarat and other neighbouring states, mainly Madhya Pradesh,
Maharashtra, Punjab and Rajasthan. These customers are spread across 32 types
of industries. The total production of lignite from GMDC mines is more than 100
lac MT. The average sales of lignite per fortnight to the industries was
3,27,773 tons during year 2011-12.
The
project “IT Intervention for Managing Integrated Networked Enterprise (iMINE)”
was designed to enhance GMDC’s operational efficiency by optimum utilization of
its resources, improve customer relationship management to ensure customer
satisfaction and also to improve employee efficiency through simplified and
standardized processes and procedures.
5. Mineral Administration & Governance through ICT (MAGIC)
Commissionerate of Geology & Mining (CGM), Gujarat
This initiative was conferred Bronze award in
the category of “Innovative Use Technology in e-” in the National e-Governance
Awards, 2013 [Uploaded on 27.06.2013]
The
Commissionerate of Geology & Mining (CGM), Government of Gujarat has
developed and implemented “Mineral Administration and Governance through ICT
(MAGIC)” application with a goal to achieve “Zero Visit Office”. CGM has
implemented many innovative ideas such as mineral exploration through outsourced
agencies,identification of mineral blocks and putting the entire information in
the public domain, e-Auction of new leases, integrated Lease Management System
(ILMS), including weighbridge automation, use of technology to curb illegal
mining – through establishment of Boundary Poles marking the boundaries of the
mines using the latitude-longitude coordinates, system Audit by professional CA
firms, etc.
The
e-services provided by CGM covers
all the 24 district offices of CGM in 26 districts of Gujarat. Approximately
6800 Lease Owners (Mining / Quarry) are covered under the e-services, in
addition to other beneficiaries such as Mineral Stockists, Weigh Bridge owners
and District Geologists.
The initiative has resulted in more transparent and hassle-free
process, and elimination of redundant processes; reduction in the effort and
time spent to fetch necessary information; reduction in incidents of illegal
mining and increase in mineral revenue; and reduced corruption.
6. Measuring Physical
Accessibility to Healthcare Network and Population Coverage Modeling in Jammu
& Kashmir using Geo-informatics
This initiative was conferred Silver award in
the category of “Innovative Use Technology in e-” in the National e-Governance
Awards, 2013. [Uploaded on 27.06.2013]
The
geospatial model has been used to measure the physical accessibility to
healthcare network in the entire state of Jammu & Kashmir using distance
norms presently in vogue in the country, through proximity analysis. The model
uses parameters like speed of travel of patients through varying landscape
features, complexity of hilly terrain, road connectivity, mode of
transportation, direction of travel of patients(whether uphill/downhill),
spatial population distribution etc. to delineate the catchment areas of
existing healthcare network and to scale it up for covering the uncovered
population of the state, to ensure that patients can access a nearby health
facility within a pre-determined travel time of 60 minutes.
The
existing health
facilities, although within short walking distances, are not accessible by the
patients because of physical barriers like deep/fast flowing rivers/streams,
cliffy mountain ridges, snow cover etc. The model helps create an equitable distribution
of health facilities and paves the way for effective decentralized micro-level
planning.
8. iBhuGoal (Bihar Infrastructure Mapping Geomatics Oriented
Application Model)
This initiative was conferred Gold award in the
category of “Innovative Use Technology in e-” in the National e-Governance
Awards, 2013. [Uploaded on 27.06.2013]
The project was launched on
01 June 2011 with the basic objectives of creating State Spatial Database
Infrastructure for use by various departments, and integrating Geo-spatial data
and MIS data of different departments for informed decision-making. Through the
project an in-house WEBGIS portal for Bihar has been developed
[http://gis.bih.nic.in/]. The project has enabled proximity analysis for
opening new schools, GIS mapping of national highways, state highways, major
district roads, and rural roads on 1:1000 scale with integration of key
indicators for all blocks, digitization of irrigation canals, rivers and
streams on 1:1000 scale, mapping of 1,08,000 Habitations as per National
Habitation Survey for micro level planning etc.
9. Mail Network Optimization Project (MNOP), Department of Posts,
Government of India
This initiative was conferred Silver award in
the category of “Outstanding Performance in Citizen-Centric Service Delivery”
in the National e-Governance Awards, 2013
Mail
Network Optimization Project (MNOP) is being implemented with the objective of
consolidation and optimization of Mail Network of Department of Posts with a
view to improve quality of mail operations. MNOP project scope covers the
entire country comprising of 22 Postal Circles. The benefits to citizen
with the implementation of MNOP project are improved delivery performance of Speed
Post by more than a day, increased number of Speed Post articles having
end-to-end (both booking and delivery) information on Department of Posts
website(tracking system). This led to faster customer complaint redressal, as
the articles can be located conveniently in the operational chain.
10. Use of ICT for Delivering Mechanized Agricultural Implements,
Government of Odisha
This initiative was conferred Bronze award in
the category of “Outstanding Performance in Citizen-Centric Service Delivery”
in the National e-Governance Awards, 2013
The project, which is one among the 20 ICT modules of AGRISNET,
was developed under Mission Mode Project of Ministry of Agriculture, Government
of India and was launched on 01 January 2011. The project activities
include online dealer registration, online permit generation by the District
Agriculture Officer, physical verification by the Assistant Agriculture
Engineer (AAE) and uploading of joint photograph of AAE, beneficiary and
implements online, and verification of bill details submitted by vendors by the
designated bank and release of the subsidy amount through RTGS/NEFT. The
project has enabled the farmers in getting mechanized agricultural implements
on first-come-first served basis on one hand, and on the other, vendors are
able to get their subsidised amount reimbursed in shorter time period.
11. Electronic Benefit Transfer through Business Correspondent (BC)
Model Pragya Kendras, Government of Jharkhand
This initiative was conferred Silver award in
the category of “Exemplary Re-use of ICT Based Solutions” in the National
e-Governance Awards, 2013
Rural Development Department, Govt. of Jharkhand
faced with the problem of non-availability of bank/post office branches
necessary for disbursement of NREGA wages as per the provisions in the
Act, mooted the idea of allocating one block to a specific bank so as to
allow them to create a financially viable Business Correspondent (BC) network
in their area of operations. That is, banks should appoint Common Service
Centers(CSC) available at the village level as BC.With the start of this
project, the NREGA payment is disbursed through BCs located at the CSC in
panchayats. As on date, the project is active in 1200 panchayats across the
state. The NREGA workers need not travel to far off places for receiving their
wages.
12. Extended
Licensing & Laboratory Node (XLN)
This
initiative was conferred Gold award in the category of “Exemplary Re-use of ICT
Based Solutions” in the National e-Governance Awards, 2013
XLN is a web enabled application which has been developed by
Food & Drug Control Administration of Gujarat with a view, inter
alia, to improve the
efficiency of issuance
of sales / manufacturing licenses; to ensure quick & effective recall of substandard / spurious medicinesthrough mass message (SMS)
and make the information about “Not of Standard Quality (NSQ)” drugs and formulations available in public domain; to make sure that
drugs are sold to common man under supervision of a pharmacist – by restricting him to one medical
store only at a particularpoint of time
– by controlling multiple enrolments of pharmacists. XLN was replicated in Maharashtra in 2010, in
Karnataka in 2011, and later in Kerala in 2012.
13. Computerization of Registration (Panjeeyan) Project in Assam
Computerization of Registration (Panjeeyan)
Project in Assam, Revenue & Disaster Management Department, Assam
Earlier, people of Assam
had to wait for several years for receiving the original documents of
registration because copying of the documents was done manually. To address
this problem, Government of Assam has automated all the activities of
registration through the project Computerization of Registration (Panjeeyan).
With the automation of registration process, now the original documents of
registration are delivered on the same day.
14. Transformation
of Mineral Administration through e-Governance (Geology & Mining),
Government of Karnataka
This
initiative was conferred Silver award in the category of “Excellence in
Government Process Re-engineering” in the National e-Governance Awards, 2013
Karnataka
pioneered the introduction of the system of ‘permits’ for efficient mineral
administration by evolving
robust procedures and their effective implementation to curb illegal
mining. In just one year, the new system has achieved a 33% increase in
government revenue through royalty and other taxes despite suppressed mineral
extraction because of the temporary ban on iron ore extraction by the orders of
the Supreme Court.
15. Hospital
Management Information System, Gujarat
The Government of Gujarat (GoG) launched the
Hospital Management Information System (HMIS) in 2006 for streamlining the day
to day operations and enabling real-time monitoring of government hospitals
across the state.
The HMIS has been envisaged
to help health administrators in Gujarat to exercise an enhanced monitoring
control over the functioning of government hospitals by using decision support
indicators, to assist doctors and medical staff to improve health services with
readily reference patient records and a work flow enabled less-paper process
and to provide efficient and timely treatment to patients through automatic
alerts during patient treatment cycle.
Prior to the HMIS, the
absence of a coherent management system made the monitoring of diversely
located hospitals difficult. Senior level officials were unable to keep
adequate track on usage of funds and to record development on various health
indicators of the state. At the same time, hospitals were facing day to day
operational challenges and inefficiency in patient handling services resulting
in wastage of time, manpower and money and a non-transparent and unaccountable
working environment.
Through the efforts of the
Commissionerate of Health & Family Welfare and Medical Education, the
Health & Family Welfare and Medical Education Department of GoG and Tata
Consultancy Services Ltd., government hospital processes in Gujarat were
re-engineered. This process of re-engineering included the creation of a system
of online registration, simplification of diagnostic process through single
sample collection, setting up of standardized administrative formats, setting
up online inventory management, adoption of standardized biomedical waste
management and the proper management and allocation of human resources under
the HMIS. HMIS began as a pilot in four hospitals in 2006, by March 2008 the
new system became live in all 30 government hospitals across the state.
With the HMIS, the
loopholes in the operations of government hospitals throughout Gujarat are
sought to be addressed. HMIS has enabled the provision of better care to
patients by automating all the major functional areas of government hospitals.
It is also facilitating the monitoring of pre-defined health indicators by
generating periodic reports for the hospital management as well as state level
administrators.
16. Ideas for CM: Innovative web portal for enhancing people's
participation
Ideas for CM (www.ideasforcm.in) is a web based
application through which citizens can participate in policy making by posting
their ideas for good governance and development from any part of the world.
The Government of Madhya
Pradesh, in partnership with the School of Good Governance and Policy Analysis,
has designed an interactive web portal to bridge the existing gap between
citizens and governance agencies by setting a platform for sharing ideas of
good governance across departments and agencies of the government. No formal
and well defined institutional mechanisms existed prior to the Ideas for CM
project for involving citizens directly in the planning and development process
within Madhya Pradesh.
Therefore, in order to
enhance the number of people involved directly in suggesting course of
development to the state government, information and communication technology
has been extensively deployed to develop a web portal wherein any citizen from
within and outside the country can post a state development related idea for
the consideration of the CM. The project is functional since 2009.
Most important achievement
of the project lies in its effort to encourage citizens’ participation in
public affairs and in the decision making process which is closely related to a
citizen's individual freedom as well. On an average, 3 to 5 ideas are posted on
the website daily, indicating a sustaining interest of the citizens in the
portal. Proficient use of cost effective technology has been a major cause of
success and sustainability of the initiative.
Most striking challenge of
the project lies in its web based application, which makes it available to only
a small fraction of the state’s population as the state has a stark rate of
digital divide and illiteracy. Statistical analysis of the user profile also
indicates a rural urban divide in its usability. Lack of any form of measures
to popularise the project among different section of the society can be a major
reason for its uneven outreach among the population.
As of May 2012, 5562 ideas
have been submitted by citizens on the web portal. Out of these, 12 have
already been selected for implementation.
17. ICT initiatives in Madhya Pradesh Forest Department
MP Forest
Department control room; Source: OneWorld Foundation India
Madhya Pradesh Forest Department has utilised
ICT initiatives to monitor its key activities in real time, both spatial and
temporal, and to disseminate information to all stakeholders in an easy and
visualised manner for facilitating social audits.
Realising the potential of
Information and Communication Technology for bringing in paradigmatic shift in
an organisation’s work culture and service delivery, the Madhya Pradesh Forest
Department decided to integrate various technologies to develop innovative
applications for its core processes. In March 2007, the Department decided to
revamp its technological infrastructure and developed a set of applications
such as the Forest Alert Messaging System, Forest Offence Management System, Forest
Dwellers Survey System, Forest Financial Management System, Wildlife Management
System and Forest Planning and Geo-mapping System and few others.
Space technology, GIS, GPS,
image processing, mobile computing, and communication technology are integrated
into a single frame to serve data in a visualised mode to make monitoring easy
and effective for even the file level workers. All these applications were
developed in-house without the services of consultants. All the hardware,
software and system related tools selected for operations are cost effective
and are simple enough to be used by the existent man power with adequate
training. The Forest Department has conducted a series of capacity building
programmes to train the man power on ICT applications and to make them familiar
with the automated work environment.
The ICT application has
made collection, dissemination and maintenance of data became easy, effective
and accessible, which further aids the process of decision making. As the
Department has made all the data online and free for public use, the initiative
has enhanced transparency and accountability in the work of the Forest
Department. With all its innovative applications and cost effective in-house
technological developments, the Forest Department has emerged as a leader in
developing and implementing ICT applications. The Department has been
successful in disseminating its learning and expertise among other government
departments and private organisation.
For its innovative
applications that has changed the face of forest and management in the country,
the project of Madhya Pradesh Forest Department has been honoured with the
International Green Globe Foundation Award 2012, Prime Minister Award of
Excellence in Administration, 2010, National e-Governance Award (Gold) 2010 and
many others.
18. MPOnline:
A public-private intervention in improving public service delivery
MPOnline is a public-private partnership model
that has contributed significantly to improve the delivery of public services
in Madhya Pradesh and promote effective governance using ICT as a tool.
MPOnline was formed in 2006
as a part of a collaborative endeavour between the state government of Madhya
Pradesh and Tata Consultancy services. This partnership was established to
forward the goals of responsive governance through effective, transparent and
accountable system of public service delivery.
The portal is based on a
one stop shop model that avails a variety of government services to all
citizens. It has a growing network of clients that have been integrated into
the system to ensure the effective delivery of more than 200 educational,
recruitment and business to citizens based services.
The geographical coverage
of MPOnline spreads across 50 districts, over 300 tehsils and more than 280
blocks in the state. Citizens can access the portal through authorised kiosks,
Common Service Centres and cyber cafes within their residential area. The
kiosks are operated by a network of franchisees. Over 9000 kiosks and Common
Service Centres are spread across the state of Madhya Pradesh and provide round
the clock services to the citizens in real time.
The portal has extensively
contributed to transform the demand and delivery of services into a hassle
free, cost and time effective exercise. The infrastructure and technical costs
for developing the software were incurred by TCS. As a revenue generating
model, it has not only enabled the private company to recover its initial
investments within a short period of time but has also benefited its clients
and franchisees in significant ways.
With the innovative use of
information and communication technology, MP Online has played a key role in
promoting government's efforts to make itself and its services available to the
citizen at their doorstep.
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| e-BRC project wins 2013 eASIA Award | ||||
| The Directorate General of Foreign Trade’s electronic Bank Realization Certificate (e-BRC) project has won the 2013 eASIA Award under Trade Facilitation category as announced by Asia Pacific Council for Trade Facilitation and Electronic Business (AFACT). This project is a significant step in this direction and will contribute considerably in reducing the transaction cost of our exporters. e-BRC project launched on June 5, 2012 created an integrated platform for receipt, processing and subsequent use of all Bank Realization related information by exporters, banks, central and state government departments. It was made mandatory with effect from August 17, 2012. Bank Realization Certificate is required for discharge of export obligation and to claim incentives under Foreign Trade Policy. Earlier this certificate was issued by banks manually. BRC is also used by state government departments for refund of VAT. e-BRC project enables banks to upload Foreign Exchange realisation information relating to merchandise goods exports on to the DGFT server under a secured protocol. So far 89 banks operating in India, including foreign banks and cooperative banks have uploaded more than 64 lakh e-BRCs on to the DGFT server. This initiative has reduced the cost of transaction for exporters by eliminating their interface with bank (for issuance of BRC purposes) and enhanced the productivity of banks and DGFT. At the state level, Commercial Tax Departments of Maharashtra, Delhi, Odisha, Andhra Pradesh and Chhattisgarh have signed MoU with DGFT for receiving e-BRC data for VAT refund purposes. Many other states are in the process of signing MOUs. e-BRC project is a success story involving multiple stake holders, each with a different technology platform. This project is a live example of power of Business Process Reengineering (BPR) to improve service delivery.
|
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