Hospital Management
Information System, Gujarat
The Government of Gujarat (GoG) launched the
Hospital Management Information System (HMIS) in 2006 for streamlining the day
to day operations and enabling real-time monitoring of government hospitals
across the state.
The HMIS has been envisaged
to help health administrators in Gujarat to exercise an enhanced monitoring
control over the functioning of government hospitals by using decision support
indicators, to assist doctors and medical staff to improve health services with
readily reference patient records and a work flow enabled less-paper process
and to provide efficient and timely treatment to patients through automatic
alerts during patient treatment cycle.
Prior to the HMIS, the
absence of a coherent management system made the monitoring of diversely
located hospitals difficult. Senior level officials were unable to keep
adequate track on usage of funds and to record development on various health
indicators of the state. At the same time, hospitals were facing day to day
operational challenges and inefficiency in patient handling services resulting
in wastage of time, manpower and money and a non-transparent and unaccountable
working environment.
Through the efforts of the
Commissionerate of Health & Family Welfare and Medical Education, the
Health & Family Welfare and Medical Education Department of GoG and Tata
Consultancy Services Ltd., government hospital processes in Gujarat were
re-engineered. This process of re-engineering included the creation of a system
of online registration, simplification of diagnostic process through single
sample collection, setting up of standardized administrative formats, setting
up online inventory management, adoption of standardized biomedical waste
management and the proper management and allocation of human resources under
the HMIS. HMIS began as a pilot in four hospitals in 2006, by March 2008 the
new system became live in all 30 government hospitals across the state.
With the HMIS, the
loopholes in the operations of government hospitals throughout Gujarat are
sought to be addressed. HMIS has enabled the provision of better care to
patients by automating all the major functional areas of government hospitals.
It is also facilitating the monitoring of pre-defined health indicators by
generating periodic reports for the hospital management as well as state level
administrators.
Nemmadi - Rural telecentre project in Karnataka
Nemmadi telecentre project is a public-private
partnership model that has contributed immensely to enhance the delivery of all
e- governance services in the entire state of Karnataka and also in promoting
effective governance using ICT as a tool.
Nemmadi telecentre project
was started in September 2006 as apart of PPP model. This partnership was formed
to emphasise the goals of responsive governance by developing an effective,
efficient, transparent and accountable system of public service delivery in the
entire state of Karnataka.
It is based on the
telecentre system that avails a variety of e-governance services to all the
rural citizens. This initiative has a large network including clients, private
organisations and government departments that have been integrated into the
system to ensure the effective delivery of government to citizens based services
and business to citizens based services.
Nemmadi telecentre offers
various services to citizens through internet facilities. Telecentres were
operated by IT company and telecentre operators looked after the entry of the
citizen database at the time of the application for services. The data was then
processed at the back-end taluk office. The citizens had to collect the digital
certificates at the telecentres after few days. The geographical coverage of
Nemmadi telecentre spreads across the entire state of Karnataka, in each
hoblis. Citizens can access the services through these telecentres within their
near by village.
The telecentre system has
several unique built in features that make the application user friendly and
citizen centric. This initiative has forward its best efforts to make the
demand and delivery of e- governance services into a hassle free, cost and time
effective model. The technical cost for developing the system was incurred by
private partners. As a revenue generating model, it has not only benefited the
private companies to recover their initial investments but has also generated
employment benefits for its citizens in rural areas in significant ways.
Through the innovative use
of information and communication technology, Nemmadi telecentre project has
helped the citizens to get all the e- governance services at their doorstep by
saving their money and time. It has been designed to promote government’s
efforts in making its services available in a transparent and accountable manner.
Sanjog helpline: Web based
grievance redressal in Odisha
Source:
Government of Odisha
Sanjog helpline facilitates access to public
information and acts as a central grievance redressal system for all citizens
in Odisha through a call centre.
With the advent of ICT in
the governing process, today's citizen has become more empowered, enlightened
and more demanding as well. In order to meet the citizens' expectations, the
Government of Odisha has taken numerous ICT driven initiatives for the benefit
of citizens.
The
Directorate of Public Grievances (DPG), Government of Orissa, promotes ICT as
themedium of grievance registration and for performance assessment of
government officials. This website application gives a clear picture how
various government programs and their status can be assessed by the people and
grievances can be looped in appropriate redressal forums.
Sanjog Helpline provides a
forum to the government to be in touch with the scheme beneficiaries and allows the citizen to register
and address their grievances, via four different modes namely Toll free number,
e-Mail, Fax and Letter. The citizens can also assess the status of their
grievances through a ticket number provided to them onhttp://www.sanjoghelpline.in/website/home.html. The
system has an inbuilt intimation and escalation process, which allows
registered grievances to reach the right authority in the right place at the
right time.
Yantradoot: A farm
mechanisation initiative in Madhya Pradesh
The Yantradoot Village Scheme seeks to increase
agricultural productivity in Madhya Pradesh through dissemination of
information and know-how on improved agricultural technologies among farmers in
the state.
Under the Yantradoot
scheme, district level agricultural officers in Madhya Pradesh periodcially
demonstrate the use of farm implements to farmers in 25 villages spread across
25 districts in the state and make these implements available on hire by the
farmers at nominal prices. As a result, farmers in these villages are now using
modern farm tools for each stage in the production of their crops.
Such mechanisation is
reducing not just the drudgery faced by farmers under traditional manual
practices but is also quickening agricultural processes, saving time, costs and
enhancing agricultural productivity. With Yantradoot, each of these 25 villages
are being turned into complete models for agricultural mechanisation. Such
increased mechanisation has resulted in a 40 percent increase in the
agricultural productivity of farmers because now their crops are being sown,
irrigated, treated and harvested adequately and on time. Farmers' income has
also seen an almost two-fold increase in the past two years that the scheme has
been operational. As a result of these outcomes, many nearby villages are being
inspired to switch over to the Yantradoot model of farm mechanisation.
By implementing the
Yantradoot scheme, the Government of Madhya Pradesh is creating access to
advanced agricultural technologies and machinery among farmers in the rural
areas, increasing the overall agricultural productivity of the state and
empowering its farming community. Inspired by the successes of the scheme, the
Government of India has proposed to launch a National Mission on Agricultural
Mechanisation.
Real-time train tracking
system
Indian Railways in partnership with IIT Kanpur
has launched a real-time rail navigation project known as SIMRAN through which
passengers can track the exact location and speed of a train.
Project SIMRAN, heralds a
new era of using ICT for monitoring railway operations. In order to rectify the
problem of provision of inaccurate train information to passengers at most
railway inquiry counters across the country, Indian Railways has decided to
launch a satellite-based train tracking system . Under this system, a GPS
device installed on the train helps in tracking down the exact location and
speed of the train and transfers it to the central railway server. This
information is then displayed on station and train passenger display panels .
Passengers can also know the exact position of a train by sending an SMS to a
designated number or by logging on to the website http://www.simran.in .
Compared to the earlier
system of manual collection of data, this new railway tracking system provides
actual train running information accurately. Currently in its first phase,
SIMRAN covers only a few trains including some Rajdhani and Shatabdi routes,
however there are plans to scale up the initiative for tracking all trains
across India.
Project SIMRAN by providing
real time train running information is addressing a vital gap in monitoring the
operation of Indian Railways and also has the potential of tremendously
increasing passenger/public satisfaction.
Rural technology platform for
sugarcane farmers
The Sugarcane Information System (SIS) is a
technical platform to streamline interaction between farmers, sugar mills and
societies through SMS, IVRS and web portals that provide free of cost services
and information to farmers in Uttar Pradesh.
The sugarcane farmers have benefited from SIS system in two main
ways: First, they are able to access market information from sugar mills and
societies without having to waste time or make numerous travels to the offices.
Instead, they are updated on market information detail via SMS, IVRS or
websites. Second, they have benefited monetarily through increased quantity of
sale of sugarcane to sugar mills, higher weight of supply due to fresh
sugarcane, and increase in area under sugarcane.
SIS provides complete transparency into the sugarcane industry
benefiting farmers, sugar mills and the societies. Technological intervention
has replaced the manual system of previous functionalities and improved
efficacy thereby resulting in higher profits and better cane productivity. The
success of SIS can be up scaled and replicated in other states to improving
living standard of targeted beneficiaries.
eSLA Monitoring System
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The Electronic Service Level Agreement (e-SLA)
monitoring system successfully leverages ICT tools to facilitate the efficient
implementation of the Delhi Right of Citizen to Time Bound Delivery of Services
Act, 2011.
Various Indian states are
enacting their respective versions of the Public Service Guarantee Acts that
empower citizens with a legal right to demand time bound delivery of services
from the government failing which the concerned government official can be
penalized. In order for these Acts to be successfully implemented, their
enactment has to be accompanied by complementary reforms in service delivery
processes and adequate capacity building measures to strengthen public
administration. Recognizing the urgency of such reforms in the administrative
system, the Government of NCT of Delhi has developed an online monitoring
system i.e. electronic Service Level Agreement (e-SLA) for recording and
tracking the delivery of various services guaranteed under its Public Service
Guarantee Act.
Delhi’s online monitoring
system captures the submission of service applications and their disposal
electronically through a central software. Various departments’ data is
integrated and linked to the central software which can then be used to
generate reports and evaluations that assist higher authorities in overseeing
and monitoring the performance of their departments and tracking any sort of
delay. The e SLA helps in keeping a check on non performing departments and
personnel and introduces a culture of transparency and accountability. It also
provides citizens’ with a web based interface to track their applications
anytime, anywhere and rightly demand their services on time. So far the e SLA
system monitors 70 services of 22 departments of the GNCTD. Eventually, this
system will monitor up to 100 services.
The e-SLA monitoring system
presents an excellent example of leveraging ICT tools for supporting and
strengthening governance processes and monitoring mechanisms. Most Indian
states can and should learn and adapt from Delhi’s experience to develop an ICT
service delivery monitoring infrastructure of their own.
Using mobile phones to
check traffic rule violations
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The Third Eye project, initiated by Gurgaon
Traffic Police, utilises innovative mobile phone application to capture images
and track traffic rule violaters in the city.
Road accidents account for
an alarmingly high number of deaths in India every year. Even though most of
them are due to traffic rule violations, there is a dearth of adequate
administrative attention on traffic management issues. Traditional methods of
manually managing traffic have severe limitations in terms of time and
location. Keeping this in view, the Gurgaon Traffic Police, in collaboration
with Denave India Private Limited, Nokia India and Millennium City Welfare
Association, launched the Third Eye project in August 2011 to provide requisite
portability to tools used for monitoring traffic rules compliance.
Third Eye uses Nokia E5
mobile phones to capture clear images of traffic offenders. The phones are
enabled with software Tselina, developed by Denave, that assists the uploading
of these photographs on a central server housed in the Gurgaon Traffic Police
headquarters. The images are geo-tagged and used as evidence to issue challans
to defaulters. A traffic constable is sent to the doorstep of the defaulter to
recover penalty. Extensive training was provided to the constables in daily
operation of the handsets, ways to capture clear images, and regular
troubleshooting issues.
The project is designed to
cover the East, West and National Highway zones of Gurgaon and act as a
complement to the outdoor surveillance system. The latter uses fixed Closed
Circuit Tele Vision cameras at main junctions in the city to monitor traffic.
Third Eye project has provided a cheap, portable, simplified, and familiar
solution to the problem of fixity of monitoring tools. As of November 2011,
approximately 200 traffic constables have been enabled with these handsets and nearly
3000 challans have been issued. This is the first instance of using mobile
phone technology for traffic management in north India.
Leveraging technology for
financial inclusion
Punjab National Bank's ICT for Financial
Inclusion programme utilises a confluence of simple technologies to extend
benefits of formal credit to the unbanked poor masses in India.
Nearly 65 per cent of
households in India borrow money from non-institutional sources. The lower the
asset class or income of the people, the higher is their degree of exclusion.
Based on the Reserve Bank of India's guidelines for use of entities like NGOs
and SHGs to reach rural populations, Punjab National Bank (PNB) adopted an
ICT-based branchless banking solution that relies on Business Correspondents.
The solution entails use of
smart cards, hand held terminals, biometric devices and simple ICT tools like
laptops, webcams and battery back up devices to provide for easy enrolment of
new customers. 'No frills' (zero balance) accounts are opened for customers
with relaxed Know Your Customer norms and an overdraft facility of INR 2,500.
PNB Mitra ATM cards are provided with a daily withdrawal limit of INR 5,000.
As of March 2011, under
both its ICT-based and branch-based FI models, the bank has opened nearly 74
lacs accounts, amounting to a business of INR 1,00,342 lacs. It currently runs
39 ICT projects across 14 states in India, expanding over 5400 villages. The
initiative has proven than provision of banking and financial services to the
unbanked can prove to be a profitable business model.
Improving transparency
through e-Housing
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e-Housing
process flow
The Scheduled Caste Development Department
(SCDO) of Kerala initiated a web-based e-Housing project to improve
transparency in the process of providng housing assistance to the scheduled
caste beneficiaries.
Scheduled caste groups
faced several constraints in applying for housing allowance from the
government. Apart from the regular delays in receiving disbursements, the
complicated procedures combined with no option to track applications make the
process cumbersome. The beneficiaries had to skip several days of work and
physically visit the department to request for funds at different stages of
construction; wasting time and effort. Moreover, there was no transparency as
to how much amount was being disbursed in their account.
In order to overcome these
challenges, government introduced a web based solution to specifically target
the beneficiaries. E-housing project, launched in February 2011 by SCDO in
Kerala with Centre for Development of Imaging Technology,ensures time-bound,
efficient, transparent and error-free housing applications. SCDO allots a total
of Rs 1 lakh to each beneficiary at particular construction stages and is
disbursed in four instalments: first 15,000, second 30,000, third 40,000 and
last, 15,000.
Since the execution of the
project, a total of 1423 houses have been built, 2000 beneficiaries have opened
postal savings bank and an amount of Rs 5 crores has been disbursed through the
system.
Radio Ujjas- Giving voice to
the women of Kutch
Radio Ujjas is a successful community radio
initiative that works to sensitize the people of Kutch on local issues,
particularly on matters related to women.
Started by the Kutch Mahila
Vikas Sangathan (KMVS) in 1999, Radio Ujjas arose out of the need to overcome
the barrier that illiteracy poses to people's access to information. Moreover,
Kutch is a large and disaster prone area that makes it difficult for any
constant and reliable source of information and entertainment to be available
to the people. Combined with the fact that approximately 90 per cent of
households in Kutch own a radio set, KMVS's idea of using the medium of radio
for development holds immense potential.
Radio Ujjas works at the grassroots to identify concerns specific to the people of Kutch, and involves the community members extensively in mobilising resources and in programme production. The programme themes are very diverse and include education, handicrafts, fishing, panchayat, girls' rights, environment, natural resource management and such like. The overarching aim of all these programmes is to give a space to women to voice their concerns related to these issues.
For its first radio show aired in 1999, titled 'Kunjal Paanje Kutchi', Radio Ujjas was awarded the Chameli Devi Jain Award in 2000. Currently, Radio Ujjas operates from the Bhuj and Rajkot AIR stations and enjoys a listenership of over 75 per cent. It has acquired government clearance for a radio station of its own. The proposed radio station will reach over 7000 people within a 10 km area.
Radio Ujjas works at the grassroots to identify concerns specific to the people of Kutch, and involves the community members extensively in mobilising resources and in programme production. The programme themes are very diverse and include education, handicrafts, fishing, panchayat, girls' rights, environment, natural resource management and such like. The overarching aim of all these programmes is to give a space to women to voice their concerns related to these issues.
For its first radio show aired in 1999, titled 'Kunjal Paanje Kutchi', Radio Ujjas was awarded the Chameli Devi Jain Award in 2000. Currently, Radio Ujjas operates from the Bhuj and Rajkot AIR stations and enjoys a listenership of over 75 per cent. It has acquired government clearance for a radio station of its own. The proposed radio station will reach over 7000 people within a 10 km area.
Transparent Chennai: Maps,
Data and Insights
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Transparent Chennai seeks to create access to
urban spaces for the marginalised sections of the urban population. It empowers
citizens with online interactive information about their city, including
critical public services.
Centre for Development
Finance, a research centre of the Institute for Financial Management and
Research (IFMR), launched Transparent Chennai in October 2010. The website,
www.transparentchennai.com, creates maps to display the status and nature of
important public facilities. Data collected through field research is digitally
displayed on interactive maps. Locations of public toilets, flyovers, slums,
and bus routes are examples of information published on the site. A myriad of
technologies such as GPS, GIS, Google Earth, Wikimapia are used to prepare the
maps. By providing spatial information regarding various aspects of city
planning, Transparent Chennai is helping to chalk out areas that need greater
attention.
Freedom TB: Mobile for
Tuberculosis Treatment
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Source:
www.freedomtb.org
ZMQ Software Systems, with support from
Microsoft, launched the Freedom Tuberculosis (TB) programme in 2009 to provide
relevant information on the disease, treatment schedules and medicine alerts on
patients’ mobile phones.
ZMQ leveraged mobile
technology towards the Freedom TB programme to promote awareness among patients
about the disease and connect them with health service providers for treatment.
As of June 2011, Freedom TB
has used four types of technology interventions to achieve their goals. First,
1.4 million mobile phone games were downloaded to make illiterate and
marginalised patients aware of TB in local languages and free of cost. Second,
smart phones with mobile training kits are given to DOTS healthcare providers
and community health workers, who in turn spread awareness at the local level.
Third, all DOTS centres are connected to a central server and monitored with
limited human supervision. An automated message generated from the server is
sent to all patients reminding them to take medicines through a universal
patient identification system that contains a database of patients of all DOT
centres. Fourth, after receiving the automated SMS, patients send their
response regarding medicine consumption via mobile to the DOT centre/worker.
This has helped in monitoring patients’ treatment and their compliance,
especially with those living in remote regions and isolated locations.
Women Video Bloggers
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Journalists
attending a video production workshop
Women Aloud Video Blogging for Empowerment
(WAVE) is an initiative that trains women who lack access to a 'voice' in video
production and blogging to spread awareness about certain issues and to
facilitate pertinent information exchange.
WAVE aims to empower women
by providing them access to a medium of technology for expressing their
opinions online through video or written blogs.
The women participants are
given video equipment, training on ideating, research writing and shooting
videos for 10 days, followed by mentoring for nine months. They are required to
submit one video per month and in turn, they receive a stipend.
WAVE addresses the problem
of educated urban women’s unemployment, which is higher than other demographic
groups, and provides them with the financial security they require to make
their own choices.
Project Arrow - Improving
postal service delivery
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India
Post logo
Project Arrow aims to completely transform the
postal service in India. By upgrading key postal operations such as mail
delivery, remittance and banking services, India Post has become an effective
and reliable service provider.
The Department of Posts
introduced Project Arrow in 2008 to transform the existing India Post
infrastructure across the country. The project aims to revitalise the
organisation, capitalising on its strengths and recognising and dealing with
the weak areas of the department through a sustained, sincere and honest team
effort. Customers' satisfaction is the priority for the department.
Under the project, the
exterior and interior of the post offices have undergone a transformation.
Service delivery has been upgraded through information technology-enabled
procedures. The fear of late delivery of mails is a thing of past under Project
Arrow as all the letters including registered, speed posts, ordinary mails are
delivered the same day. Also money transactions have become simpler and faster
between post offices through instant money order.
Mobile-Based Management
Information System for SHGs
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Source:
National Institute for Smart Governance, Knowledge Centre
MITRA is a MIS system that utilises SMS based
technology and web-based software to facilitate financial management of
Self-Help Group (SHG) micro-finance activities in Dungarpur district,
Rajasthan.
To improve the lives of the
local community in Dungarpur, Rajasthan, a voluntary group called People’s
Education and Development Organisation (PEDO) encourages local women to form
SHGs and to take responsibility of their own savings and credit. PEDO’s key
role in the district is to offer capacity building training and enable steering
of these SHGs, including financial monitoring. Considering PEDO works with more
than 2,000 tribal SHGs, consisting of 40,000 members in the district, the task
of manually maintaining records and processing information became complicated
over time.
To overcome this challenge, in December 2008, PEDO introduced a mobile based management information system known as Mobile Information Technology for Rural Advancement (MITRA) – a technology-ledl intervention to assist with recording of financial data at the grassroots level. The application uses SMS technology to transfer transactional information to a central server that can be accessed with the help of web-based software to generate financial and accounting statements at either the federation office or PEDO headquarters.
The introduction of MITRA has reduced the amount of time spent on processing financial data for bookkeeping. Now, there is no need to write account statements. This has not only saved time but has also facilitated transparency at the grassroots level as information from SHGs is now sent in the presence of the account holder and a receipt is provided immediately.
To overcome this challenge, in December 2008, PEDO introduced a mobile based management information system known as Mobile Information Technology for Rural Advancement (MITRA) – a technology-ledl intervention to assist with recording of financial data at the grassroots level. The application uses SMS technology to transfer transactional information to a central server that can be accessed with the help of web-based software to generate financial and accounting statements at either the federation office or PEDO headquarters.
The introduction of MITRA has reduced the amount of time spent on processing financial data for bookkeeping. Now, there is no need to write account statements. This has not only saved time but has also facilitated transparency at the grassroots level as information from SHGs is now sent in the presence of the account holder and a receipt is provided immediately.
Human Resources Management
System (HRMS)
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The General Administration Department of Odisha
has developed a modern personnel management system that makes effective use of
the latest information technology.
The Human Resources
Management System (HRMS) has been successful in computerisation of personnel
details in 38 administrative departments, with 102 heads - a total of 4,50,000
employees in 6543 offices across 30 districts.
Prior to its
implementation, mismanagement, combined with an unclear management structure
created delays in recruitment and promotions. Pensioners also faced
difficulties in claiming their pensions because they were not sanctioned on
time. Moreover, there was no mechanism for redressal of employee grievances.
HRMS has improved
productivity by allowing public sector managers to have greater freedom and
discretion in managing their staff. They are now in a position to enhance
meritocracy and strengthen the process of performance monitoring and evaluation
and finally improve the quality and skills of the workforce.
With HRMS, personnel
information can be shared by departments, establishment offices and field
offices easily which was impossible when it was manually managed. It provides
accurate and timely information on the size and composition of the civil
service. It has achieved success in ensuring efficiency and increased employee
productivity across the state departments and district offices. HRMS has
improved communications and cross-functional integration. The efficiencies
created by the tool has maximised employee satisfaction.
Geo-informatics for Forest
Rights
The Tribal Research and Training Institute
(TRTI), Pune has implemented a GPS land measurement and satellite imagery for
verification system to generate fair and accurate evidence for recognising
forest rights.
The Government of India
enacted The Forest Rights Act, 2006 to present the opportunity for forest
dwellers and cultivators to claim individual land rights. The Tribal Research
and Training Institute (TRTI), Pune has developed a GPS and satellite imagery
programme to claim benefits under the Act for the intended population in the
state of Maharashtra. There are approximately 0.33 million claimants of Forest
Rights in Maharashtra.
By leveraging GPS and satellite technology to document and determine the legitimacy of land claims, TRTI has enabled decision makers to take appropriate action based on unbiased evidence. Through persuasive ICT-led evidence, the Maharashtra system provides precursory information to plane table diagrams of land plots, expediting and lowering the cost of the entire process. It also reduces unnecessary conflict and corruption in the field that has historically been connected to issues of land rights. To date, 1.6 lakh cases have been measured by GPS.
By leveraging GPS and satellite technology to document and determine the legitimacy of land claims, TRTI has enabled decision makers to take appropriate action based on unbiased evidence. Through persuasive ICT-led evidence, the Maharashtra system provides precursory information to plane table diagrams of land plots, expediting and lowering the cost of the entire process. It also reduces unnecessary conflict and corruption in the field that has historically been connected to issues of land rights. To date, 1.6 lakh cases have been measured by GPS.
Maha-e-Biz: Single Window
Clearance Portal
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Maharashtra Industrial Development Corporation’s
Maha-e-Biz portal will serve as a one stop solution for business facilitation
in the state by providing online processing for clearances required to set up a
new industrial unit.
Maharashtra Industrial
Development Corporation (MIDC) is the nodal agency responsible for the
industrial growth of Maharashtra .In order to make the state more
investor-friendly MIDC recently launched the Maha-e- Biz - Single Window
Clearance facility.
The Maha-e-Biz portal
provides clearance facilities for 215 services - 37 MIDC and 178 Non-MIDC
services. Customers can now apply and get approvals for all MIDC department
services and can also track the status of their applications online instead of
physically moving from one department to another. The online tracking system
shows exactly where the application is pending, making it easy to call faulty
departments into account. Currently, for the Non-MIDC services customers can
download the forms from the portal but have to submit it physically.
By transforming the age old
administrative procedures gradually, Maha-e-Biz promises to usher an era of
hassle free transactions between industrialists and concerned government
departments.
Trafficop: m-development for
safer streets
To maintain traffic discipline, the Pune police
have launched Trafficop - an m-development project that enables on-the-spot
recording of traffic violations and maintaining of past offences committed by
commuters.
Trafficop is a software
application installed on a Blackberry mobile device that stores individual
vehicle and license data. Traffic officers can enter the vehicle and license
details of the offenders on the device and in real time, see the offender's
past history to issue a penalty accordingly.
Each offence acts as a red
mark on a report card creating a sense of fear and respect for traffic law
amongst citizens. For authorities, readily available data helps them to carry
out their duties efficiently. The initiative thus far has succeeded in
registering 8.36 lakh offences, suspending 2400 licences, identifying 950
regular offenders, and tracing 200 stolen vehicles.
Higher authorities can
monitor the system through a web interface where they can use the data
regarding number, type and location of offences to determine traffic patterns
and future plans of action.
FINO-Tatkaal: Financial
inclusion for migrants
FINO-Tatkaal is a smart-card based remittance
banking system for migrants. It operates on a business correspondent (BC)
model, whereby agents facilitate transactions at the customers’ doorstep.
FINO-Tatkaal operates on
the BC model in three slums of Mumbai - Dharavi, Ghatkopar, and Shivajinagar –
where migrant populations are highest.
One of the greatest
benefits to the programme is the breeding of a savings culture. Due to the low
cost of transactions – 25 rupees for a 10000 rupee remittance – FINO customers
tend to save and remit incrementally, instead of sending lump sums of money
after longer periods of time. Another advantage is the door-to-door banking
model. This allows for workers, such as small shopkeepers, to conveniently
remit money without sacrificing time that could be spent maintaining their
livelihood.
Since its inception in 2009,
FINO-Tatkaal has succeeded in servicing approximately 3000 migrant remittances
per day. Its success can be attributed to its low user fees, convenient BC
model, and an end-to-end streamlining of banking – from enrolment to continual
and consistent access.
Sulekha - Decentralised
Planning
Sulekha is a tool designed to enhance financial
accountability by digitising the local plan formulation, appraisal and
approval, and monitoring processes in the highly decentralised state of Kerala.
In 2002, the Information
Kerala Mission (IKM) in Thiruvananthapuram, Kerala - a government body
established to strengthen local governance through ICT - launched Sulekha, a
digital system designed to streamline local plan formulation, appraisal and
approval, and monitoring.
Today, 100 percent of local bodies are utilizing the Sulekha software for annual plan formulation. All plans are project based and provide valuable insight into the areas that necessitate funds and how funds are used.
Sulekha facilitates an end-to-end decentralised plan process. Projects are classified by unique id through which the software becomes a comprehensive tracking system of local plans across the state. The digital records of plan details are copied onto CDs and sent for appraisal and approval to the technical advisory group (TAG) and District Planning Committee (DPC) respectively. Once submitted through Sulekha, all data (plan and expenditure) is uploaded to the central server and published on the website of the LSGD for public scrutiny.
Annually, Sulekha digitizes the records of the entire state’s 1.5 lakh project plans of 1223 local governments.
Today, 100 percent of local bodies are utilizing the Sulekha software for annual plan formulation. All plans are project based and provide valuable insight into the areas that necessitate funds and how funds are used.
Sulekha facilitates an end-to-end decentralised plan process. Projects are classified by unique id through which the software becomes a comprehensive tracking system of local plans across the state. The digital records of plan details are copied onto CDs and sent for appraisal and approval to the technical advisory group (TAG) and District Planning Committee (DPC) respectively. Once submitted through Sulekha, all data (plan and expenditure) is uploaded to the central server and published on the website of the LSGD for public scrutiny.
Annually, Sulekha digitizes the records of the entire state’s 1.5 lakh project plans of 1223 local governments.
Akshaya: Innovative
Operations and Service Delivery, Kerala
Rank this case study
E-literacy training is imparted through Akshaya
centres for community development in Kerela under the initiative of local
self-governing institutions.
The Akshaya ICT provide
G2C, G2G, C2C, and G2B information, interchange and dissemination. These
centres cater to citizen needs in terms of offering services in communication,
e-education, e-governance etc. It also allows citizens to pay government online
through an ICT single window payment facility.
The Akshaya Centres also
offer quality training programmes including computer courses, language
training, designing courses etc at affordable rates for the users in their
locality. Citizens can also benefit from resources online based on
self-development modules, personality development and career planning.
In addition, it has a
well-managed e-library that stores an exhaustive database on areas related to
Health, Agriculture, Career, Education and Law. This PPP project can be easily
replicated in other places due to its utility.
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